運送政策

What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. 

How long does it take to process an order?
Orders are generally shipped within 72 hours (Monday - Friday).

How long will it take to get my order?
We select the most secure, fastest service based on your location upon order. While due to COVID-19, our carriers have been experiencing slight delays in shipping and the shipping cost also increase a bit. We are working hard to get you your orders as soon as we can and keep costs down for you and for us. We apologize for any inconvenience. Thank you so much for your patience and understanding!

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 
If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at support@maymaw.com with your name and order number, and we will look into it for you.

Can I cancel my order?
We completely get it. Please feel free to cancel your order before we ship out your order. The cancellation process is simple, just go to your order dashboard and cancel.

What’s the refund, return and exchanges policy?
Refunds, returns and exchanges will be accepted if you contact us within 7 days of receiving the delivery. If you would like to refund, return or exchange an item, please email us as soon as possible at support@maymaw.com with your name, order number and reasons. We will provide you with details on how to refund, return or exchange your items. The cost of shipping is non-refundable.
We are not responsible for lost or damaged returns. We will not provide refunds or exchanges for product that is returned damaged or not in the original packaging. Refunds will be issued once the product has been received in good condition.

What payment methods does MayMaw accept?
We accept PayPal, MasterCard, Visa, American Express, Apple Pay. We unfortunately do not accept traveler’s checks.
 
If you have any further questions, please don't hesitate to contact us at support@maymaw.com.