Shipping, Returns & Exchanges

If you’re looking to return or exchange your order for whatever reason, we're here to help!

Questions and answers

What is the shipping policy?

Do you ship overseas?

How long does it take to process an order?

How long will it take to get my order?

Normally, it takes 7-10 working days. We select the most secure, fastest service based on your location upon order. While due to COVID-19, our carriers have been experiencing slight delays in shipping and the shipping cost also increase a bit. We are working hard to get you your orders as soon as we can and keep costs down for you and for us. We apologize for any inconvenience. Thank you so much for your patience and understanding!

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at support@maymaw.com with your name and order number, and we will look into it for you.

Can I cancel my order?

What’s the refund, return and exchanges policy?

Refunds, returns and exchanges will be accepted if you contact us within 7 days of receiving the delivery. If you would like to refund, return or exchange an item, please email us as soon as possible atsupport@maymaw.com with your name, order number and reasons. We will provide you with details on how to refund, return or exchange your items. The cost of shipping is non-refundable.
We are not responsible for lost or damaged returns. We will not provide refunds or exchanges for product that is returned damaged or not in the original packaging. Refunds will be issued once the product has been received in good condition.

What payment methods does MayMaw accept?