Return Policy

If you are not completely satisfied with your purchase, MayMaw offers returns for most items within7 calendar days of receiving the product (calculating from the next day when the product is received). Before sending your return please email our Consumer Service Team at support@maymaw.com.

We are only able to accept returns for an order within 7 days of receiving the product. We cannot guarantee we will be able to accept any returns or exchanges beyond that time frame.

If you paid for shipping on your original order we will refund that shipping charge to you 

Return shipping charges are paid by the customer unless it was due to a shipping error on our part.

Returns must be shipped freight prepaid. Any return sent back freight collect will be refused.

All returns must be in an unused condition and in original factory packaging with all original packing materials. Please include a copy of the original packing list or the MayMaw order number.

In the unlikely event that your product is missing parts, please email us at support@maymaw.com within 7 calendar days of receiving the product and we will send you the missing parts at no charge to you.

Damaged items

If a package arrives damaged, it’s best for you to refuse the package. If you sign for and keep the package, you should note the damage when signing for it so that a claim may be filed with the carrier.

Damaged products are allowed for replacement or credit within 7 calendar days of receiving the product.

Defective items

Defective products are allowed for replacement or credit within 7 calendar days of receiving the product, or during the product warranty period.

Please contact us at support@maymaw.com before shipping the defective item back to MayMaw.

Incorrect item

If the wrong item is shipped to you, please contact MayMaw Consumer Services at support@maymaw.com for further instructions.

Exchanged items

An exchange will be handled as a purchase/return. You should make a new purchase of the correct item and return the original item back to MayMaw in unused condition

Only defective or damaged items can be allowed to replace. Please contact us at support@maymaw.com before shipping the item back to MayMaw.

Order cancellation

If you wish to cancel your order please contact MayMaw Consumer Services at supprot@maymaw.com.

Orders can only be canceled if they have not yet been processed by our distribution center. 

Orders are sent to our distribution center within 30 minutes of your order being placed.

Credits

All credits will be made back to the original payment method. MayMaw will request a credit to your account within 14 business days from the date that we receive and audit the return. If the item is not returned, then credit will not be issued.

Please note that credit card companies vary in the time it takes to post credits to your account and we cannot control when you will receive your credit.

All product returns should be sent directly to:

Shenzhen MayMaw Technology Co., Ltd.
201A-G3 Building 1, Yujingwan, Zone N16, Haiyu Community, Xin 'an Rd, 
Bao 'an District, Shenzhen   518000
Attention: Consumer Returns